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Mail-order pharmacy services

Delivering maintenance medications to your patients at a lower cost 

For people who take medicine regularly for chronic conditions, prescription drug costs can be expensive. Our mail-order pharmacy can help.

Aetna Rx Home Delivery® mail-order pharmacy fills prescriptions for millions of Aetna members who take medications for arthritis, asthma, diabetes, high cholesterol, high blood pressure and other chronic conditions.

Talk to your patients about the advantages 

  • Convenient, consistent care — Instead of monthly trips to the pharmacy, they can get medications shipped directly to their home or any location they choose.
  • Greater supplies, lower copayments — Instead of a 30-day supply, they can get a 90-day supply or the maximum amount allowed by their plan, with their doctor's approval. And, depending on their plan, they may pay less for that larger amount than for three smaller fills at a retail pharmacy.
  • Better compliance  — Because their medicine is delivered to their home and in a greater supply, they are more likely to stay on track with their therapy and stay healthier.

Direct your patients to their secure member website 

Aetna members will receive an enrollment kit with order forms and instructions.

They can also go online. Tell them to log in to their Aetna Navigator® secure member website for a mail-order brochure and order form. Members will need to register a username and password with Aetna Navigator if they have not already.

After they place their first order, they can order refills online, over the phone, or ask you to fax the prescription to 1-877-270-3317.

They can also check the status of their orders online.