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Cultural competency courses

Learning opportunities for health care professionals

Free, online courses in cultural competency have been developed with your needs in mind.

The Quality Interactions® course series is designed to help you:

  • Bridge cultures
  • Build stronger patient relationships
  • Care more effectively for patients from ethnic and minority groups
  • Work with your patients toward better health outcomes

You are eligible for these courses and can earn continuing medical education (CME) credits at no cost if you:

  • Participate in the Aetna network or
  • Have submitted a claim to us

Register or log in today on Aetna's Education Site for Health Care Professionals to access these CME, CCM, CE, non-credit courses and more.  

Series overview
This Quality Interactions series of courses gives you the opportunity to participate in realistic clinical exchanges.

You'll gain insight into the concepts and skills necessary to deliver culturally sensitive care.


Course listing and credits
Office staff, nurses, case managers and other health care professionals play an important role with culturally diverse patients. These courses are a great way to help improve patient communication and outcomes.

  • Quality Interactions for Health Care Employees (non-credit)
  • Quality Interactions Introductory Course for Nurses (1.0 contact hour)
  • Quality Interactions for Nurses & Case Managers (2.5 hours CE or CCM units)

Earn CME credits for completing the following courses. They're a great way for busy doctors like you to keep up with your professional development.

  • Quality Interactions for Physicians (2.5 CME credits)
  • Quality Interactions for Oncologists (2.5 CME credits)
  • Refresher Course featuring Adolescent Health (1 CME credit)
  • Refresher Course featuring Congestive Heart Failure (1 CME credit)
  • Refresher Course featuring Pediatric Asthma (1 CME credit)
  • Refresher Course featuring a Geriatric Orthopedic Case (1 CME credit)

Meet special CME requirements
Based on information from state licensing authorities, these courses meet special CME requirements for:

  • Massachusetts – risk management
  • Nevada – ethics
  • Pennsylvania – risk management/patient safety
  • Texas – ethics/professional responsibility
  • New Jersey – cultural competence
  • Connecticut – cultural competence

Register or log in today on Aetna's Education Site for Health Care Professionals to access these CMEs and more.


Multi-lingual resources for you and your patients
The Clinical Resources page within the Aetna Support Center of our secure provider website includes the following patient information materials in Spanish:

  • Diabetes Patient Education Flyer
  • Medication Reminder Tip Sheet
  • Cholesterol Facts
  • Managing Cholesterol for Better Health
  • Patient Safety Tips

Feel free to download and print them for your Spanish-speaking patients.

Related links

 Learn more about plain language from the National Institutes of Health.

Check out our other learning opportunities:

Find out more about treating depression in your patients. Explore our depression management resources